Credit notes are used to reduce the amounts owed to suppliers from previous invoices. For example, if you have received an invoice for goods you have purchased but the goods have not been delivered, your supplier will issue a credit note to reduce the value of the original invoice (or clear it completely depending on the circumstances).

Go to Supplier > Supplier Credit Notes > New Credit Note.

Select the supplier from the Account column and the invoices that this relates to by clicking on the green Invoices button i.e. the Inv.Ref field.

Confirm the invoices to be credited, either in full or part, from the list of all current outstanding invoices.

The following screen will list all the selected invoices which can be either credited in full or by line – just tick the relevant box to credit in full.

Alternatively, if the amount to be credited differs from the original invoice you can type the figures on the second line.

NB if you cannot see all the items on a multi-line invoice use the arrow to expand the view.

Once the credit note has been saved, you can view/edit it in the same way as Supplier Invoices.

Once this has been saved, you will notice that the amount you owe to your supplier will reduce by the credit note amount.

To ensure your Enterprise analysis is as accurate as possible, we have introduced the feature that if you retrospectively update the Enterprise on a credited invoice, it will automatically update the Enterprise on the credit note for you.

See Also:

Supplier Invoices