We're here to help! Whether you have questions, need troubleshooting assistance, or want to learn more about our products, our dedicated support team is ready to assist you.
Quick Support Options
Live Chat
Get instant help with quick questions and real-time support.
How to access: Click the messenger icon within your product or its relevant help centre
Availability: During business hours only (Monday - Friday 9am - 5pm (exception for Wednesday where lines open at 10am)
Best for: Quick questions and general guidance
Email Support
Detailed questions? Send us a comprehensive email and we'll get back to you promptly.
Contact Us by Product
For Hardware support, email farmplanpcsupport@telusagcg.com / 01594 545033
For Sales, email farmplansales@telusagcg.com / 01594 545000
For Training services, email farmplantraining@telusagcg.com / 01594 545014
For Invoice/Billing enquiries please refer to the My TELUS Billing Guide for guidance
For the following products, email: farmplansupport@telusagcg.com / 01594 545022
TELUS Farm Accounting
TELUS Farm Payroll
TELUS Crop Management
Business Manager
Gatekeeper
Property Manager
Sales Order Processing
For the following products, email: support.mb@telusagcg.com / 01989 780540
TELUS Farm Management
TELUS Food Safety & Quality
TELUS Supply Chain
TELUS Audits
How to Get the Fastest Response
When reaching out, please include or have to hand:
Product name: Which product are you contacting about?
Issue description: Clear details about what's happening
Screenshots: Visual references help us understand the problem faster
Steps to reproduce: How did you encounter this issue?
Your account/user information: This helps us look up your account quickly